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A while ago I asked BT whether it would be possible to swap the numbers on our phone lines at some point. No problems they said. Recently the old analogue cordless phone died, so I bought a DECT phone with a couple of extra handsets.
Yesterday morning I asked BT to swap the numbers, so we could cancel the line we were using for the phone, keeping the one with broadband (which started off as the one with the modem) but with the other number. We have to cancel the first number before we can reassign it, and it can take 24 hours, they said.
This evening, the working line is still on the old number. It turns out that in between "cancel this number" and "and assign it to the other line", they had managed to write down the wrong number to be assigned to the other line. So now it will be Monday. (They also now said "Oh, you've got broadband. This order doesn't have the CBUK number on it, it's a good thing they failed the renumber or that would have stopped working, I'll add it.")
Yesterday morning I asked BT to swap the numbers, so we could cancel the line we were using for the phone, keeping the one with broadband (which started off as the one with the modem) but with the other number. We have to cancel the first number before we can reassign it, and it can take 24 hours, they said.
This evening, the working line is still on the old number. It turns out that in between "cancel this number" and "and assign it to the other line", they had managed to write down the wrong number to be assigned to the other line. So now it will be Monday. (They also now said "Oh, you've got broadband. This order doesn't have the CBUK number on it, it's a good thing they failed the renumber or that would have stopped working, I'll add it.")